Privacy policy

Last Updated: November 23, 2025

At ECOM ROYALE LIMITED, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services, or otherwise interact with us. This Privacy Policy applies to all personal data collected and processed through our website and services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal data.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Personal Data We Collect

We collect personal information that identifies or can be reasonably linked to you or another person. The personal data we collect depends on how you interact with our Services, and may include:

Contact Details:
Name, shipping and billing address, email address, phone number.

Financial Information:
Payment card details, credit card, debit card numbers, and financial account information.

Account Information:
Username, password, security questions, preferences, and settings.

Transaction Information:
Products viewed, added to cart, purchased, returned, exchanged, or canceled, and your past transactions.

Communications with Us:
Any information you include when communicating with us, such as customer support inquiries.

Device Information:
Information about your device, browser, network connection, IP address, and unique device identifiers.

Usage Information:
Data regarding your interaction with the Services, including how and when you interact with or navigate the Services.

How We Collect Your Data

Directly from You:
When you create an account, visit or use our Services, communicate with us, or provide us with your personal information.

Automatically through the Services:
From your device when you use our products or services, visit our website, or interact with us using cookies and similar technologies.

From Our Service Providers:
When we engage third parties to enable certain technologies and collect or process personal data on our behalf.

From Our Partners or Third Parties:
Third parties or affiliates may share information with us.

How We Use Your Data

We process your personal information for several legitimate purposes, including:

  • To Provide, Tailor, and Improve the Services: To fulfill orders, process payments, maintain accounts, recommend products, send notifications, and create a customized shopping experience.

  • For Marketing and Advertising: To send marketing communications, promotional materials, or advertisements via email, text, or mail. This may include using your information to show you ads based on your activity on our Services.

  • For Security and Fraud Prevention: To secure your account, protect against fraud, detect suspicious activities, and ensure a safe shopping experience.

  • To Communicate with You: To provide customer support, resolve inquiries, and maintain our business relationship with you.

  • For Legal Reasons: To comply with applicable laws, respond to legal processes, and investigate potential violations of our policies.

Legal Basis for Processing Your Data

We rely on the following legal bases to process your personal data:

  • Performance of a Contract: To fulfill our contractual obligations to you, including processing payments and delivering products.

  • Legitimate Interests: For marketing purposes, fraud prevention, improving our services, and maintaining business relationships.

  • Consent: Where required, we will obtain your consent to process certain personal data (e.g., marketing communications).

  • Legal Obligation: To comply with laws and regulations and respond to legal requests.

How We Share Your Data

We may disclose your personal data to third parties under the following circumstances:

  • Service Providers: We share data with Shopify and other third-party vendors who assist in processing payments, shipping, customer support, data analytics, cloud storage, etc.

  • Marketing Partners: We may share data with our marketing and advertising partners to tailor advertisements and promotional communications.

  • Affiliates and Corporate Group: Data may be shared within our corporate family or affiliates.

  • Legal Obligations: We may disclose data to comply with legal obligations, including responding to subpoenas, search warrants, or other legal processes.

Your Rights Under GDPR

Depending on where you live, you may have the following rights in relation to your personal data:

  • Right to Access: You may request a copy of the personal data we hold about you.

  • Right to Rectification: You may request correction of inaccurate or incomplete data.

  • Right to Erasure: You may request the deletion of your personal data, subject to certain exceptions.

  • Right to Restrict Processing: You may request the restriction of processing your personal data under certain circumstances.

  • Right to Data Portability: You may request a copy of your personal data in a structured, commonly used format, and to transfer it to another controller.

  • Right to Object: You may object to the processing of your personal data for certain purposes, including direct marketing.

  • Right to Withdraw Consent: If you have given consent for processing, you can withdraw it at any time.

Contact Information & Exercising Your Rights

To exercise your rights or if you have questions about this Privacy Policy, you may contact us at:

Email: info@davianza.com
Company: ECOM ROYALE LIMITED, CRN: 79198913
Mailing Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy Central, Hong Kong

For data processed by Shopify, you can also visit their Privacy Policy or Shopify Privacy Portal for more details and to exercise your rights.

Security and Retention

We use a variety of security measures to protect your personal data. However, no method of transmission or storage is completely secure. We recommend that you avoid sharing sensitive personal data through unsecured means.

We retain your data as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the "Last Updated" date revised accordingly.

Third-Party Links

Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies.

Children's Data

We do not knowingly collect personal data from children under the age of majority. If we become aware that we have collected personal data from a child, we will take steps to delete it.

Complaints

If you have any concerns or complaints regarding how we process your personal data, please contact us. Depending on where you reside, you may have the right to file a complaint with a local data protection authority.

International Transfers

We may transfer, store, and process your personal data outside your country of residence. We ensure that such transfers comply with applicable data protection laws.

This Privacy Policy provides comprehensive information about your rights, how we process your data, and how you can exercise those rights. If you have further questions, feel free to contact us.